How we protect and handle your data at Dialifi

1. Information We Collect

Personal Information You Provide

Account Information: Name, email address, phone number, billing address, payment information (e.g., credit card details processed by our secure payment partners), and company details.

Profile Data: Preferences, settings, and any other information you add to your account profile.

Communications: Records of your correspondence with us, including support requests and feedback.

Information Collected Automatically

Call Data Records (CDRs): Details of your calls, messages, and conferences, including phone numbers, timestamps, call duration, and routing information.

Device and Connection Information: IP address, browser type, operating system, device identifiers, and network information.

Usage Data: Information about how you interact with our Services, such as features you use, log files, and diagnostic data.

Cookies and Tracking Technologies: We use cookies and similar technologies to analyze trends, administer the website, and track users' movements around the site. You can control the use of cookies at the individual browser level.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our Services; process transactions and send related information; authenticate your access to your account; route your communications and connect your calls; send technical notices, security alerts, and support messages; respond to your comments and questions; comply with legal obligations; and carry out other business purposes such as data analysis, trend identification, and service improvement.

3. Legal Basis for Processing (For EEA Users)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your information is the performance of our contract with you, your consent, compliance with legal obligations, and our legitimate interests, which are not overridden by your data protection rights.

4. How We Share Your Information

We do not sell your personal data. We may share information with trusted service providers, if required by law or a valid request by a public authority, in connection with a merger or acquisition, or with your explicit consent for another purpose.

5. Data Retention

We retain your personal information only for as long as necessary for the purposes set out in this Policy and as required to comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Data Protection Rights

Depending on your location, you may have rights to access and receive a copy of your data, correct inaccurate data, request deletion, restrict processing, object to processing, and withdraw consent where applicable. To exercise these rights, contact us at privacy@dialifi.com. We will respond within a reasonable timeframe.

7. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We will ensure that such transfers comply with applicable data protection laws and that your data is adequately protected.

9. Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware of such data, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time by posting the new policy on this page and updating the Last Updated date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at Dialifi Inc., 2240 Indigo Hills, Corona, CA 92879.